Commitment
We honor deadlines, documents, and communication — no promises we can't keep.
Our Story
From Suez to every port and governorate in Egypt — Masar's journey from an idea to a full logistics partner.
Masar Logistics & Customs Services was born from real experience in Egypt's ports, where we saw first-hand how much time and money importers and exporters lose to complex clearance procedures, scattered documents, and poor communication between the parties involved.
That's where the idea of Masar came from: one clear, organized path bringing customs clearance, documentation, container and cargo transport, and client support under one roof — so you get one answer from one party instead of chasing several middlemen.
Today we serve importers, exporters, and factories across several sectors (textiles, jeans, food, industrial supplies) from every Egyptian port, guided by the same principle: cost transparency, on-time commitment, and peace of mind on every shipment.
Our Values
The Principles We Work By
Our values are the foundation of our relationships and of the service we deliver to our clients and partners.
Transparency
Every cost, every step, and every potential delay is explained before it happens, not after.
Client First
We treat your shipment as if it were our own — and protect your peace of mind at every stage.
Quality
Organized procedures, a trained team, and a double review of every file before submission.
Our Team
Masar's team is made of four integrated units, each specialized in one stage of the shipment journey, all under one management with a single point of contact for the client.
Documentation Management
A specialized team that reviews, audits, attests, and translates documents before the shipment arrives.
Customs Clearance Management
Specialist brokers experienced in duty and tax schedules, customs procedures, and import/export regulations.
Client Support
Dedicated account managers providing one point of contact and clear replies during follow-up.
Transport & Fleet Management
Trained coordinators and drivers covering every governorate and industrial zone in Egypt.
How We Guarantee Clearance & Transport Quality
We follow precise standards and clear procedures to guarantee a smooth, safe experience from start to delivery.
A double review of every document file before submission to customs
Internal tracking of every shipment with one file ID shared across departments
Written confirmation of every cost before it is incurred
A digitally archived PDF closing report for every shipment
A rapid-response protocol for urgent cases outside business hours
Regular client-satisfaction reviews and continuous process improvement
What Our Clients Say
Real results and testimonials from real partners in the textile, jeans, and food industries.
"With Masar, customs release coordination for our raw-material containers is clearer, with one point of contact for shipment follow-up."
Dice for Ready-Made Garments
Ready-made garments
Faster release coordination through one contact
"The team reviews the documents before the shipment arrives, so we're never surprised by amendment requests at the port. Full cost transparency."
Nile Linen Group
Textiles & spinning
Proactive document review before arrival
"Transport follow-up from Sokhna to the factory and regular reports give us continuous clarity on every shipment."
Vertical Jeans Co
Jeans manufacturing
Transport coordination and delivery follow-up
Explore Our Services
Browse the core services Masar's team provides, from customs clearance to client support.
Ready to start your shipment with Masar?
Contact us for a tailored quote after we review your shipment details — with no obligation.