"With Masar, customs release coordination for our raw-material containers is clearer, with one point of contact for shipment follow-up."
Dice for Ready-Made Garments
Ready-made garments
Faster release coordination through one contact
The problem shippers face
Many importers and exporters lose days and money to complex customs procedures, missing documents, or poor communication with the broker.
- Delayed release and mounting storage and demurrage fees
- Missing documents or ones that fail customs specifications
- No updates and unclear procedure steps
- Multiple parties and middlemen with no single point of responsibility
The Masar Solution
Masar's team takes over the entire customs file: reviewing documents before the shipment arrives, submitting declarations to customs, coordinating inspection, and receiving the delivery order — with clear reports at every stage.
What We Offer
Review and preparation of customs documents (invoice, bill of lading, packing list, certificate of origin)
Preparing customs declarations and filing them electronically via the Nafeza platform
Coordination with customs, agricultural and health quarantine, and commodities authorities
Calculating duties and taxes and reviewing the customs tariff
Following up inspection, release, and receipt of the delivery order
Continuous progress reports until the shipment leaves the port
Step-by-step workflow
- 1
Document intake & pre-review
We review the invoice, B/L, packing list, and certificate of origin before the shipment arrives to catch any gap early.
Estimated duration: 1 – 2 business days
- 2
Preparing & filing the customs declaration
Classifying goods under the correct HS code, calculating duties and taxes, and filing electronically via Nafeza.
Estimated duration: 1 business day
- 3
Inspection & examination
Attending the inspection with customs and the agricultural/health quarantine and commodities authorities as required.
Estimated duration: 1 – 3 business days
- 4
Release & delivery order
Paying the duties, receiving the delivery order, and coordinating with the trucking company to move the container out of the port.
Estimated duration: 1 business day
Expected Outcome
Faster release, lower storage costs, and full clarity at every step — instead of worry and constant chasing.
Review
Document checks before shipment arrival
Coordination
A clear contact throughout the process
Follow-up
Updates until the shipment leaves the port
From the field — customs clearance inside Egyptian ports
Success stories & client testimonials
Real results from real partners across sectors and ports.
"The team reviews the documents before the shipment arrives, so we're never surprised by amendment requests at the port. Full cost transparency."
Nile Linen Group
Textiles & spinning
Proactive document review before arrival
"Transport follow-up from Sokhna to the factory and regular reports give us continuous clarity on every shipment."
Vertical Jeans Co
Jeans manufacturing
Transport coordination and delivery follow-up
Quick request
Leave your details and our team will reply within business hours with an initial proposal and next steps.
Service requested: Customs Clearance
Frequently Asked Questions
1.Which ports and border points do you cover?+
We cover Suez, Alexandria, Damietta, Port Said, and Ain Sokhna ports, plus airports and land border points.
2.What documents do I need to start clearance?+
Mainly: the invoice, bill of lading, packing list, certificate of origin, and any permits related to your cargo type. Our team reviews them with you before the shipment arrives.
3.How long does clearance usually take?+
It depends on the cargo type, port, document completeness, and authority decisions. We confirm the expected timeframe after reviewing the shipment file.
4.Do you handle special cargo (food, chemicals, medical)?+
Yes. We are experienced in coordinating with the agricultural and health quarantines, the drug authority, and the commodities authority as needed.
Ready to clear your shipment without the hassle?
Send us the documents so we can review them and return with a quote and clear plan.
Request a quote