"With Masar, customs release coordination for our raw-material containers is clearer, with one point of contact for shipment follow-up."
Dice for Ready-Made Garments
Ready-made garments
Faster release coordination through one contact
The communication problem in logistics
Most clients complain that they never know where their shipment is, deal with several people without a clear answer, or can't get a reply when they need it most.
- Too many people involved, no single owner
- Late or vague replies to inquiries
- No regular status reports on the shipment
- Unclear next step or expected date
The Masar Solution
Every Masar client has one account manager who knows their file, answers every inquiry, and sends regular updates at each stage of the shipment — without you having to ask.
What We Offer
A dedicated account manager — one point of contact for all your shipments
Regular updates via WhatsApp and email
Status reports for every shipment at every stage
A fast support line for urgent cases
Early alerts on any delay or customs remark
A final report with all costs and documents after delivery
Step-by-step workflow
- 1
Open the client file
We record your details, business type, and expected shipments, and assign your account manager.
Estimated duration: Same day
- 2
A clear communication plan
We agree on your preferred channel and the update frequency for each shipment.
Estimated duration: 1 day
- 3
Real-time shipment follow-up
Notifications at every step: document intake, declaration filing, release, transport, and delivery.
Estimated duration: For the shipment's lifetime
- 4
Final report & archiving
A complete report with all costs, documents, and actual dates, stored for your future reference.
Estimated duration: After delivery is completed
Expected Outcome
Peace of mind — you know where your shipment is at any moment, who to talk to, and you get fast, clear answers.
Owner
A clear point of contact for the client
Updates
Shipment-stage follow-up
Report
A closing shipment summary
Following our clients' shipments on the ground
Success stories & client testimonials
Real results from real partners across sectors and ports.
"The team reviews the documents before the shipment arrives, so we're never surprised by amendment requests at the port. Full cost transparency."
Nile Linen Group
Textiles & spinning
Proactive document review before arrival
"Transport follow-up from Sokhna to the factory and regular reports give us continuous clarity on every shipment."
Vertical Jeans Co
Jeans manufacturing
Transport coordination and delivery follow-up
Quick request
Leave your details and our team will reply within business hours with an initial proposal and next steps.
Service requested: Client Support & Shipment Follow-up
Frequently Asked Questions
1.How do I reach my account manager?+
Directly via WhatsApp or phone, plus a dedicated email address for official documentation.
2.Do I get regular reports even if I don't ask?+
Yes — periodic notifications are part of the service. We reach out at every stage without waiting for your request.
3.What if I face an urgent issue after business hours?+
The urgent support line is available for active shipments to resolve any customs or transport issue in time.
4.Do I get a final report when the shipment is done?+
Yes, we send a closing report with all documents, costs, and actual dates for your future reference.
Try a different support experience
Start one shipment with us and feel the difference in communication and follow-up.
Start your shipment now